What days and hours are you open?
A: We are open Monday-Friday 9am - 4pm and Saturday 9am - 2pm. We may have shortened hours in the summer and those are posted on our website homepage and social media outlets.
How do I contact you?
A: We are available by phone at (618)307-9056, E-Mail at firstname.lastname@example.org, and in person at 1411 Troy Rd Ste A, Edwardsville, IL 62025.
What product types are available?
A: We offer a wide range of fresh flowers, plants, gifts, and home decor options. Our inventory is constantly changing and based on seasonality. We have many customization options to add names, dates, and pictures to our items as well. Please contact us for a specific variety of availability or any questions you may have. We can usually contact our suppliers to bring in special requests.
Can you deliver at a specific time to a funeral?
A: We always deliver according to service details. You do not need to pay additional for us to deliver to a funeral service according to the posted schedule. At a minimum, we deliver prior to the family’s arrival time which is usually an hour prior to the public viewing. We take funeral deliveries very seriously and work closely with our local funeral homes to deliver in the best time windows for these services.
What areas do you deliver to?
A: We deliver to a 20-mile radius from our Edwardsville, IL and Alton, IL locations. That encompasses most of the cities of Edwardsville, Glen Carbon, Maryville, Collinsville, Troy, Granite City, Hamel, Hartford, Bethalto, East Alton, Madison, Roxana, South Roxana, St. Jacob, Highland, Marine, Alton, Alhambra, Dorsey, Worden and Wood River.
Is in-store pick up available for orders purchased online?
A: Yes, you can always select “Pick up” at our 1411 Troy Rd Ste A, Edwardsville, IL 62025 location when ordering online. There is no delivery charge added to pick up orders.
How are delivery charges determined?
A: Delivery is based on mileage/city zones. Delivery charges start at $10 and go up to $20 depending on the distance.
What about substitutions?
A: We do have a substitution policy as some flower varieties may be unavailable due to seasonality, weather or market conditions. We work very hard to minimize substitutions and will only substitute with equal or higher value.
Can I pick a delivery time?
A: We do offer a timed delivery option that will guarantee your delivery within a 2-hour window. This is an additional $10 fee. This is not needed for funeral deliveries as we will guarantee delivery according to service details ahead of the family’s arrival. During peak holiday periods, we will not be able to offer timed delivery windows.
Can I get same-day delivery?
A: Yes, orders placed before 12pm are available for same-day delivery.
What happens after I place an order?
A: When you place an online, in person or via phone, you will get a receipt/order confirmation email shortly after (please check your spam/junk folder, as they occasionally go to that folder.) This will have all order details like recipient name, address, phone, delivery date, the item is chosen, price, delivery charges, and tax. Once the order is delivered, you will get another email providing delivery confirmation and a picture of the item you sent (please make sure that images are allowed from an unknown sender in your email or the image will not show).
Can I make a change to my order?
A: Once an order is placed, we immediately process it and pull the items needed to fill it. If you need to change your order, please call us immediately and we can make the changes for you. We ask that you do not email us as we may not see that communication immediately.
Will you contact the recipient?
A: We only contact the recipient before delivery if requested by the customer. We will also try to contact them if our delivery driver is unsuccessful in reaching them at delivery.
Is the arrangement in the photo exactly what will be delivered?
A: We make every attempt to replicate the photo to the best of our ability. Please refer to the full item’s description which is located below the picture. This will describe the item in detail including colors, flowers, dimensions and orientation (one-sided, all around, three-sided, etc). In the end, our designers work to make every item that leaves our shop unique and beautiful. Colors on device screens don’t always come across correctly and we fully believe every flower has its own personality and we want to showcase that.